Do my items come with a warranty?
All indoor furniture, outdoor furniture, and case goods* are eligible for a one-year limited warranty covering manufacturer defects in workmanship and components** that have caused premature wear and tear or structural failure. We reserve the right to pursue repair, replacement or reimbursement at our discretion based on product availability and severity of the issue.
*Excludes clearance items.
**Excludes fabric on upholstery items.
How can I cancel an order?
If you’d like to cancel an order, please reach out by email to support@hdbuttercup.com or by phone at 213-223-9800 as soon as possible. Once an order has been prepared to ship, it can not be canceled.
Please note that items marked clearance or final sale cannot be canceled from orders.
What is Mulberry?
Mulberry is the people-first platform protection plan option we offer to protect your items from a variety of common issues that keep you from enjoying your purchase to the fullest extent. With Mulberry you will have access to:
Once you've purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Once activated, you will be given you access to your warranty dashboard where you’ll be able to view your plan details, the terms of your contract, and file a claims.
What will be covered under my Protection Plan with Mulberry?
On eligible products, the protection plan covers everything from stains & spills, to accidental rips & tears, seam separation, damage from liquid marks & rings, chipped, dented & scratched surfaces, burn & heat marks as well as defects & malfunctions.
Will I need to pay a deductible when I file a claim?
No, you will never pay a deductible under your Mulberry Protection Plan.
Can I add a Protection Plan to my order after I've received my item?
Yes, you will be able to purchase a protection plan within 60 days of receipt of the item in question.
Will my Protection Plan be applied to an item I have exchanged?
If you have made an exchange for an identical product, your Protection Plan will be applied to the new item. If you exchange a product for a different product, the Protection Plan will be canceled and refunded, and you will need to purchase a new plan.
Can I add a Protection Plan to my order?
Yes. You will be given the option to add a Mulberry protection plan to any eligible purchase at checkout. You will be given the option to add a 3 year or 5 year plan to your order.
Can I cancel my Protection Plan?
Yes, please contact our Customer Experience team if you wish to cancel your protection plan. Each protection plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within our 20-day return window, you will receive a 100% refund for your protection plan, minus any claims paid. For returns outside of the return window, you will receive a pro-rated refund, based on the time remaining on your plan, minus any claims paid.
