HD Buttercup

Help Center

Shipping + Delivery


  • What are your current shipping rates?

    Pick-up is free of charge from our Commerce City warehouse or our Culver City store. After you complete your order, please email shipping@hdbuttercup.com in order to schedule a pick-up appointment. 

    Standard delivery on accessories is shipped through Fedex with a $25 shipping and handling fee. 

    Below are our shipping prices for larger items placed online:  

    For orders less than $1500: 

      Threshold  White-Glove 
    Los Angeles $149 $179
    Orange County $149 $179
    Greater California $199 $299
    USA  $399 $599

    For orders greater than $1500: 

      Threshold  White-Glove 
    Los Angeles FREE $99
    Orange County FREE $99
    Greater California $99 $199
    USA  $399 $599

    Exclusions apply: This offer excludes Alaska, Hawaii, and select Los Angeles and Orange County zipcodes. Shipping prices for the Herbert Complete Office Set costs $99 to all contiguous US states. Shipping individual pieces from this kit cost $49 to all contiguous US. Shipping prices for online orders may differ from orders placed in stores. Shipping prices are subject to change depending on the carrier.

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  • What is your shipping policy?

     

    HD Buttercup processes and ships orders Monday - Friday excluding national holidays. All orders ship from our distribution center in Los Angeles, California. 

    Accessories are shipped via Fedex. Processing can take up to 3-5 business days. Once your order ships, you’ll receive an email with the Fedex tracking number to track your package. 

    Oversized items are shipped through either our delivery team or 3rd party carriers. Once your order is placed, our team will contact you to provide a more accurate delivery time frame. Local orders process within 3-5 business days while non-local orders process within 10 business days. This gives our team time to get in touch with 3rd party freight carriers, inspect all the items, and pack the items securely before shipping. Transit times vary depending on the delivery method and our delivery team will be in touch with you to  confirm a delivery time frame. 

    Shipping prices for online orders may differ from orders placed in stores. Shipping prices are subject to change depending on carrier.

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  • Can we pick up an order?

    Self-pickup is free of charge from our Commerce City and Culver City location. After you complete your order, please email shipping@hdbuttercup.com in order to schedule a pick-up appointment. Below are addresses and hours for our warehouses. 

    5884 E Slauson Ave, Commerce, CA 90040

    Monday - Friday 9 AM - 12 PM, 1 PM - 3:30 PM

    8737 Washington Blvd. Culver City, CA 90232 

    11 AM – 2 PM and 2:30 PM – 5:30 PM

    If you are picking up from the Culver City store, our warehouse may need a 5 business-day notice to transfer the items. 

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  • What is the difference between Threshold service and White Glove service?

    Threshold Delivery will be delivered to the garage, porch, or the first dry area of your home. Delivery does not include the set-up or installation of any product including electrical equipment or hookups. Delivery also does not include any assembly or removal of shipping material or boxes. We recommend always pre-measuring your space, including entryways, walkways, doors, and stairways to ensure your product can be carried into your home. This service is also not available in all areas. Please email shipping@hdbuttercup.com to see if this service is available in your area. 

    White-Glove Delivery includes delivery, assembly, placement, and removal of shipping material and boxes. We take care of it all, leaving nothing but your new arrangement. 

    HD Buttercup may provide these services through a third-party delivery service that is unaffiliated with HD Buttercup. Refused orders are subject to return freight except in the case of damage. Customers must sign a proof of delivery to make sure that all goods have been inspected prior to signing. Should any merchandise be damaged, it must be noted on the proof of delivery note and the customer should notify support@hdbuttercup.com so we can further investigate. Once the proof of delivery note has been signed stating the merchandise is in good condition, no repairs, replacements, exchanges, or returns will be accepted if the customer finds fault at a later time.

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  • I need a certificate of insurance for my delivery. What do I do?

    If your building is requiring a certificate of insurance or proof of insurance, please email support@hdbuttercup.com with the building requirements. Once we have that information, it can take up to 48 hours to process and return the documentation. Please keep this in mind when you schedule your deliveries. 

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  • Where do you deliver to?

    We deliver to all 48 contiguous states in the US.

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  • Do you ship to Hawaii or Alaska?

    We do not ship to Hawaii or Alaska at the moment. If you’re interested in receiving a quote, please email support@hdbuttercup.com and we’d be happy to look into this for you.

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  • What are our local delivery zipcodes?

    We provide local delivery services to the following zip codes. You can also email support@hdbuttercup.com if you'd like us to check for you. 

     

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