HD Buttercup

Help Center

Returns


  • What is your return policy?

    In the chance you’re not happy with the items, we’re happy to process returns within 7 days upon receiving your items. Items must be returned new, unused, unworn, unopened and unwashed condition with original packaging. All returns are subject to a 20% restocking fee. Shipping costs are not refundable. 

    Special orders, gift cards, floor models, final sale items, as-is items, opened mattresses and opened bedding are not returnable. 

    Please reach out to us at support@hdbuttercup.com if you’d like to process a return. For items sent by UPS or Fedex, we’re happy to provide a return label for these smaller items. If your items were delivered by another delivery service or through our delivery drivers, it is the responsibility of the customer to get the items returned back to us. Returns are accepted only at our Commerce fulfillment center, except for accessories that may be returned to your local store with original packaging and proof of purchase. We are happy to help the customer find a delivery service through our network if need be. 

    Once the items arrive at the warehouse, your refund will be processed in 1-2 weeks upon receiving so our team can safely receive and inspect the product.

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  • How do I set up a return?

    Please reach out to us at support@hdbuttercup.com if you’d like to process a return. Returns are accepted only at our Commerce fulfillment center, except for accessories that may be returned to your local store with original packaging and proof of purchase.

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  • Can I drop off a return in store?

    You're able to drop off your returns at either our Culver City store or Commerce City warehouse as long as they're received within 30 days of your delivery date. Oversized items are not allowed to be dropped off in our Culver City store. 

     

    Below are the addresses and hours of both loading docks. Please have your order number ready: 

    5884 E Slauson Ave, Commerce CA 90040

    Monday-Friday 9 AM – 12 PM and 1 PM – 3:30 PM

     

    8737 Washington Blvd. Culver City, CA 90232 

    11 AM – 2 PM and 2:30 PM – 5:30 PM

     

     

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