HD Buttercup

Help Center

Returns


  • What is your return policy?

    In the event you’re dissatisfied with your items, we’re happy to process your Return and/or Exchange(s).

    • Returns and/or Exchanges on non-rug purchases are to be requested within twenty (20) days of receipt, or delivery of purchase.
    • Returns and/or Exchanges on rug purchases are to be returned within two(2) days of receipt, or delivery of the rug.
    • No returns on final sale and clearance items.
    • Items must be returned new, unused, unworn, unopened, and unwashed condition with original packaging
    • Shipping costs are not refundable
    • All in-stock and ready-to-deliver items must be scheduled for delivery within two(2) weeks of purchase or additional charges may apply
    • Eligible returns are to be returned at original location purchased
    • All special-order purchases are final sale and non-cancellable once the order is placed
    • Mattress purchases are final sale
    • Bedding purchases that are not special orders, are unopened, and in original packaging may be returned to the original purchased location within seven (7) days.
    • Pillows and Duvets are final sale

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  • How do I set up a return?

    Please reach out to us at support@hdbuttercup.com if you’d like to process a return. Returns are accepted only at our Commerce fulfillment center, except for accessories that may be returned to your local store with original packaging and proof of purchase.

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  • Can I drop off a return in store?

    You're able to drop off your returns at either our Culver City store or Commerce City warehouse as long as they're received within 30 days of your delivery date. Oversized items are not allowed to be dropped off in our Culver City store. 

     

    Below are the addresses and hours of both loading docks. Please have your order number ready: 

    5884 E Slauson Ave, Commerce CA 90040

    Monday-Friday 9 AM – 12 PM and 1 PM – 3:30 PM

     

    8737 Washington Blvd. Culver City, CA 90232 

    11 AM – 2 PM and 2:30 PM – 5:30 PM

     

     

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