In the event you’re dissatisfied with your items, we are happy to process your Return and/or Exchange(s).
Please contact our Customer Experience Team to initiate the return/exchange process.
Returns and/or Exchanges on non-rug purchases are to be initiated within twenty (20) days of receipt of purchase. Rug purchases must be returned/exchanged within three (3) business days of receipt. Bedding purchases that are not special orders and are unopened must be returned to the original purchase location within seven (7) days. Items must be returned in new condition and accessory/décor pieces must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging.
For orders that were picked up, we ask that they be returned to the original pickup location.
The following categories of items are ineligible for return*:
- Items marked final sale or clearance
- Sleeping pillows, duvet inserts (comforters), mattress protectors, and curated art
- Special-order purchases are final sale and ineligible for cancellation once the order is placed
*Other exclusions may apply
- Shipping fees are non-refundable with the exception of items that have arrived in less than perfect condition.
- Return fees for items delivered in good condition will be the responsibility of the customer.
- Returns requested outside of our return policy are subject to a 20% restocking fee.