In the event you’re dissatisfied with your items, we’re happy to process your Return and/or Exchange(s).

 

• Returns and/or Exchanges on non-rug purchases are to be requested within twenty (20) days of receipt, or delivery of purchase.
• Returns and/or Exchanges on rug purchases are to be returned within two (2) days of receipt, or delivery of the rug.
• No returns on final sale and clearance items.
• Items must be returned new, unused, unworn, unopened, and unwashed condition with original packaging
• Shipping costs are not refundable
• All in-stock and ready-to-deliver items must be scheduled for delivery within two (2) weeks of purchase or additional charges may apply
• Eligible returns are to be returned at original location purchased
• All special-order purchases are final sale and non-cancellable once the order is placed
• Bedding purchases that are not special orders, are unopened, and in original packaging may be returned to the original purchased location within seven (7) days.
•   Sleeping pillows, Duvet inserts (comforters), Mattresses, and mattress toppers are Final Sale

Please reach out to us at support@hdbuttercup.com if you’d like to process a return. Dropped off returns are accepted only at our Commerce fulfillment center, except for accessories that may be returned to your local store with original packaging and proof of purchase.

You're able to drop off your returns at either our Culver City store or Commerce City warehouse as long as they're received within the designated return window. Please note that oversized items may not to be dropped off at our Culver City location. 

Below are the addresses and hours of both loading docks. Please have your order number ready: 

Commerce

5884 E Slauson Ave, Commerce CA 90040

Monday-Friday 9 AM – 12 PM and 1 PM – 3:30 PM

 

Culver City

8737 Washington Blvd. Culver City, CA 90232 

10 AM –  5:30 PM daily