HD Buttercup

Help Center

Frequently Asked Questions


General

  • Where are your store locations?

    We have a Culver City Flagship store and an OC Outlet store. You can see the address and store information here

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  • How do I get in touch with the Customer Experience team?

    You can get in touch with our team by emailing support@hdbuttercup.com or calling 213-223-9800. Our team is available Monday - Friday from 10 AM - 6 PM PST.*

     

    Holiday Hours:

    Thanksgiving Eve: 10-5pm
    Thanksgiving: Closed

    Christmas Eve: 10-4pm
    Christmas: Closed

    New Years Eve: 10-4pm
    New Years Day: Closed

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  • What is your Trade program?

    Our Trade program provides interior decorators, designers, architects, set decorators and members of the professional staging organizations a 20% designer discount on full-price items. In order to apply for our Trade program, please email fill out our Trade form found here. A member of our Trade team will contact you from there.

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  • Are you running any promotions or offers?

    Yes! Our Summer Sale has begun. 30% off storewide!

     

    Terms and Conditions: 

    No promo code required. Promotional offers do not apply to shipping charges or other fees. Only one discount code may be applied per order. Promotional offers may not be combined with other offers or applied to prior orders. . *Exclusions apply, including certain brands and vendors 

     

     

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  • How can I subscribe or unsubscribe from your emails?

    If you’d like to subscribe to our newsletter, you can scroll to the bottom of our site and input your email address at the bottom of the page. You’ll be kept in the loop on new products and deals! 


    You can unsubscribe from emails by emailing support@hdbuttercup.com and we can assist you with this.

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Shipping + Delivery

  • Where do you deliver to?

    We deliver to all 48 contiguous states in the US.

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  • What are your current shipping rates?

    Pick-up is free of charge from our Commerce City warehouse or our Culver City store. 

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    Shipping fees are calculated based on full price of item.

    Accessories may be shipped through FedEx with a $25 shipping and handling fee. 

     

     

     

     

    Exclusions apply: This offer excludes Alaska, Hawaii, and select Los Angeles and Orange County zip codes.  Shipping prices for online orders may differ from orders placed in stores. Shipping prices are subject to change depending on the carrier.

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  • What is your shipping policy?

     

    HD Buttercup processes and ships orders Monday - Friday excluding national holidays. All orders ship from our distribution center in Los Angeles, California. 

    Accessories are shipped via Fedex. Processing can take up to 3-5 business days.* Once your order ships, you’ll receive an email with the Fedex tracking number to track your package. 

    Oversized items are shipped through either our delivery team or 3rd party carriers. Once your order is placed, our team will contact you to provide a more accurate delivery time frame. Local orders process within 3-5 business days while non-local orders require 7-10 business days.* This gives our team time to get in touch with 3rd party freight carriers, inspect all the items, and pack the items securely before shipping. Transit times vary depending on the delivery method and our delivery team will be in touch with you to confirm a delivery time frame. 

     

    Please note that we require 24 notice for the cancellation/rescheduling of local deliveries. Failure to request cancellation/rescheduling of your delivery may result in additional delivery fees.

     

    Shipping prices for online orders may differ from orders placed in stores. Shipping prices are subject to change depending on carrier.

     

    If you are not ready to receive your delivery once it has been prepared to ship and require it to be held, storage fees may apply.

     

    Extended processing time may be required during sale periods.

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  • What is White Glove Delivery?

    White-Glove Delivery includes delivery, assembly, placement, and removal of shipping material and boxes. We take care of it all, leaving nothing but your new arrangement. This is the only service we offer for items that do not qualify for FedEx shipping.

     

    For deliveries outside of Southern California, HD Buttercup may provide these services through a third-party delivery service that is unaffiliated with HD Buttercup. 

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  • I need a certificate of insurance for my delivery. What do I do?

    If your building is requiring a certificate of insurance or proof of insurance, please email support@hdbuttercup.com with the building requirements. Once we have that information, it can take up to 48 hours to process and return the documentation. Please keep this in mind when you schedule your deliveries. 

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  • Do you ship to Hawaii or Alaska?

    We do not ship to Hawaii or Alaska at the moment. If you’re interested in receiving a quote, please email support@hdbuttercup.com and we’d be happy to look into this for you.

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Orders

  • Do my items come with a warranty?

    All indoor furniture, outdoor furniture, and case goods* are eligible for a one-year limited warranty covering manufacturer defects in workmanship and components** that have caused premature wear and tear or structural failure. We reserve the right to pursue repair, replacement or reimbursement at our discretion based on product availability and severity of the issue.

     

    *Excludes clearance/final sale items.

    **Excludes fabric on upholstery items.

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  • How can I cancel an order?

    If you’d like to cancel an order, please reach out by email to support@hdbuttercup.com or by phone at 213-223-9800 as soon as possible. Once an order has been prepared to ship, it can not be canceled. 

     

    Please note that items marked clearance or final sale cannot be canceled from orders.

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  • What is Mulberry?

    Mulberry is the people-first platform protection plan option we offer to protect your items from a variety of common issues that keep you from enjoying your purchase to the fullest extent. With Mulberry you will have access to:

    • around-the-clock customer support
    • an easy, straightforward claims process
    • No deductibles or hidden fees

    Once you've purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Once activated, you will be given you access to your warranty dashboard where you’ll be able to view your plan details, the terms of your contract, and file a claims.

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  • What will be covered under my Protection Plan with Mulberry?

    On eligible products, the protection plan covers everything from stains & spills, to accidental rips & tears, seam separation, damage from liquid marks & rings, chipped, dented & scratched surfaces, burn & heat marks as well as defects & malfunctions. 

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  • Will I need to pay a deductible when I file a claim?

    No, you will never pay a deductible under your Mulberry Protection Plan. 

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  • Can I add a Protection Plan to my order after I've received my item?

    Yes, you will be able to purchase a protection plan within 60 days of receipt of the item in question.

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Returns

  • What is your return policy?

     

    Returns and Exchanges

    We hope you love your Coco Republic products and want you to be fully satisfied with every item you purchase. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage.

     

    Furniture and Decor 14 days Many of our furniture pieces are hand-crafted from natural materials. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, marble variations and color fluctuation. These features are not considered defects.
    Rugs 3 days Variation and imperfection in rug weaving, fiber size and color, and overall rug size (up to 2-3” in length and width) are normal characteristics and are also not considered a manufacturing defect.
    InBed Department 7 days Bedding purchases that are not special orders and are unopened must be returned to the original purchase location. Items must be returned in new condition and accessory/décor pieces must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging.
    Made to Order   Made to your specifications and submitted for production at the time of your order. A 50% deposit will be required at time of purchase and will not be refunded if you wish to cancel, return, or exchange for reasons other than manufacturer defect or transit damage.
    Clearance Items (Final Sale), Drop Ship Artwork, Lighting   Cannot be returned or cancelled. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Final Sale items are excluded from all price adjustments. The following items are ineligible for return: Sleeping pillows, duvet inserts (comforters), and mattress protectors

     

    Manutailers, Vondom, and Table Company

      Made to your specifications and submitted for production at the time of your order. Final Sale other than manufacturer defect or transit damage.

    *Above dates are based upon date of receipt of product- take with date, pickup date or delivery date.

    In Case of Damage

    It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered in-home damage, and not warrantied. If not reported within 14 days of delivery, the defects and variances will be considered “acceptable” and will not be eligible for return or exchange. We will work with you to resolve the issue to your satisfaction.

    Credits and Refunds
    Delivery fees will not be refunded unless the returned item is found to have a manufacturer defect or was damaged in transit.


    • Items returned or refused for reasons other than manufacturer defect or damage will be subject to 10% restocking fee and return delivery fee. Original delivery fee will not be refunded.
    • Items exchanged for reasons other than manufacturer defect or damage will be subject to exchange delivery fee only.
    • Refunds will be issued to the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process.

     

    It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Refunds for items that are returned due to size will be subject to a 10% restocking fee, return delivery fee and the original delivery fee will not be refunded. Items that are exchanged due to size will be subject to an exchange delivery fee only.

    For returns picked up from the home, refunds will be processed once the item has been received and inspected at our warehouse. Depending on the pickup location, the processing of this refund can take up to 45 days.

     

    If you are not completely satisfied with your purchase, please contact us at 213.223.9800 or email us at support@hdbuttercup.com

     

     

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  • How do I set up a return?

    Please reach out to us at support@hdbuttercup.com if you’d like to process a return. Dropped off returns are accepted only at our Commerce fulfillment center, except for accessories that may be returned to your local store with original packaging and proof of purchase.

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  • Can I drop off a return in store?

    You're able to drop off your returns at either our Culver City store or Commerce City warehouse as long as they're received within the designated return window. Please note that oversized items may not to be dropped off at our Culver City location. 

    Below are the addresses and hours of both loading docks. Please have your order number ready: 

    Commerce

    5884 E Slauson Ave, Commerce CA 90040

    Monday-Friday 9 AM – 12 PM and 1 PM – 3:30 PM

     

    Culver City

    8737 Washington Blvd. Culver City, CA 90232 

    10 AM –  5:30 PM  Tuesday- Saturday

     

     

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Billing + Payment

  • How does your pricing work?

    All prices listed on the site and in stores are in USD. Prices for items and delivery are subject to change without notice. Prices for items are fixed once your order has been confirmed. Subsequent price changes for items or delivery will not be retroactively applied to confirmed or past orders. 

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  • What forms of payment do you take?

    We accept Visa, Mastercard, American Express, Discover, Paypal, Shop Pay and Affirm. Apple Pay is available at our showrooms.

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  • What is your Price Match Policy?

    If an item you've purchased has recently dropped in price*, we will match the current price within 14 days of your purchase date. Please reach out to our Customer Experience Team  with your order details, and we'll be happy to get you reimbursed accordingly. 

     

    Excluding clearance and final sale/ as- is items. Additional exclusions may apply.*

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  • Do you offer financing?

    We offer financing through Affirm for our online orders. With Affirm, you can make easy monthly payments over 3,6, or 12 months. You can learn more about them here. You can select Affirm at checkout as your form of payment. 

     

     

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Product Information

  • How can I check if you have a certain item in-store?

    You are welcome to call your preferred showroom to verify if a particular item is available for viewing there. Our showrooms are open from 10am-6pm every day and can be reached at (213) 223-9800. You will be prompted to be connected to the showroom of your preference.

     

    You can also email support@hdbuttercup.com with a link to the product and a Customer Experience Representative will be happy to assist.

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  • Do you offer replacement parts or slip covers for purchase?

    We do not offer replacement parts or replacement slip covers for purchase at this time. If you are experiencing a quality issue with your piece purchased within the last year, please reach out to support@hdbuttercup.com and our team will be happy to assist.

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  • Do you have swatches?

    We currently don't offer any product swatches. We apologize for the inconvenience. 

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