HD Buttercup

Help Center

Frequently Asked Questions


General

  • What is your Trade program?

    Our Trade program provides decorators, designers, architects, set decorators and members of the professional staging organizations a 20% designer discount on full-price items. In order to apply for our Trade program, please email support@hdbuttercup.com including ONE of the following documents*: 

    • Business License
    • EIN
    • Resale Certificate 

    *Business/Resale License must match application 

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  • Do you have any upcoming events?

    Yes we do! For more information about our upcoming events, visit the link below. 

    https://hdbuttercup.com/pages/hd-buttercup-la-event

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  • Are you running any promotions or offers?

    Black Friday Sale has begun! 30% off the entire store. Exclusions apply. Must be in-stock items. 

    Pre-Black Friday Sale is on now through November 16th!! 

    UP TO 70% OFF! 

     

    Terms and Conditions: 

    Promotional offers do not apply to shipping charges or other fees. Only one discount code may be applied per order. Promotional offers may not be combined with other offers or applied to prior orders. *Exclusions apply, including certain brands and vendors 

     

     

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  • How can I subscribe or unsubscribe from your emails?

    If you’d like to subscribe to our newsletter, you can scroll to the bottom of our site and input your email address at the bottom of the page. You’ll be kept in the loop on new products and deals! 


    You can unsubscribe from emails by emailing support@hdbuttercup.com and we can assist you with this.

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  • Where are your store locations?

    We have a Culver City Flagship store and an OC Outlet store. You can see the address and store information here

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  • How do I get in touch with the Customer Experience team?

    You can get in touch with our team by emailing support@hdbuttercup.com or calling 310-340-6863. Our team is available Monday - Friday from 10 AM - 6 PM PST. 

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Shipping + Delivery

  • What are your current shipping rates?

    Pick-up is free of charge from our Commerce City warehouse or our Culver City store. 

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    Accessories may be shipped through FedEx with a $25 shipping and handling fee. 

     

     

     

    Exclusions apply: This offer excludes Alaska, Hawaii, and select Los Angeles and Orange County zip codes.  Shipping prices for online orders may differ from orders placed in stores. Shipping prices are subject to change depending on the carrier.

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  • What is your shipping policy?

     

    HD Buttercup processes and ships orders Monday - Friday excluding national holidays. All orders ship from our distribution center in Los Angeles, California. 

    Accessories are shipped via Fedex. Processing can take up to 3-5 business days. Once your order ships, you’ll receive an email with the Fedex tracking number to track your package. 

    Oversized items are shipped through either our delivery team or 3rd party carriers. Once your order is placed, our team will contact you to provide a more accurate delivery time frame. Local orders process within 3-5 business days while non-local orders process within 10 business days. This gives our team time to get in touch with 3rd party freight carriers, inspect all the items, and pack the items securely before shipping. Transit times vary depending on the delivery method and our delivery team will be in touch with you to  confirm a delivery time frame. 

    Shipping prices for online orders may differ from orders placed in stores. Shipping prices are subject to change depending on carrier.

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  • Can we pick up an order?

    Self-pickup is free of charge from our Commerce City and Culver City location. After you complete your order, please email shipping@hdbuttercup.com in order to schedule a pick-up appointment. Below are addresses and hours for our warehouses. 

    5884 E Slauson Ave, Commerce, CA 90040

    Monday - Friday 9 AM - 12 PM, 1 PM - 3:30 PM

    8737 Washington Blvd. Culver City, CA 90232 

    10 AM – 2 PM and 2:30 PM – 5:30 PM

    If you are picking up from the Culver City store, our warehouse may need a 5 business-day notice to transfer the items. 

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  • What is White Glove Delivery?

    White-Glove Delivery includes delivery, assembly, placement, and removal of shipping material and boxes. We take care of it all, leaving nothing but your new arrangement. This is the only service we offer for items that do not qualify for FedEx shipping.

    HD Buttercup may provide these services through a third-party delivery service that is unaffiliated with HD Buttercup. Refused orders are subject to return freight except in the case of damage. Customers must sign a proof of delivery to make sure that all goods have been inspected prior to signing. Should any merchandise be damaged, it must be noted on the proof of delivery note and the customer should notify support@hdbuttercup.com so we can further investigate. Once the proof of delivery note has been signed stating the merchandise is in good condition, no repairs, replacements, exchanges, or returns will be accepted if the customer finds fault at a later time.

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  • I need a certificate of insurance for my delivery. What do I do?

    If your building is requiring a certificate of insurance or proof of insurance, please email support@hdbuttercup.com with the building requirements. Once we have that information, it can take up to 48 hours to process and return the documentation. Please keep this in mind when you schedule your deliveries. 

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  • Where do you deliver to?

    We deliver to all 48 contiguous states in the US.

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Orders

  • How can I cancel an order?

    If you’d like to cancel an order, please reach out to support@hdbuttercup.com as soon as possible. Once an order has shipped, it can not be canceled. If it has already shipped, returns are subject to a 20% restocking fee and shipping fees are not refundable.

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Returns

  • What is your return policy?

    In the event you’re dissatisfied with your items, we’re happy to process your Return and/or Exchange(s).

    • Returns and/or Exchanges on non-rug purchases are to be requested within twenty (20) days of receipt, or delivery of purchase.
    • Returns and/or Exchanges on rug purchases are to be returned within two(2) days of receipt, or delivery of the rug.
    • No returns on final sale and clearance items.
    • Items must be returned new, unused, unworn, unopened, and unwashed condition with original packaging
    • Shipping costs are not refundable
    • All in-stock and ready-to-deliver items must be scheduled for delivery within two(2) weeks of purchase or additional charges may apply
    • Eligible returns are to be returned at original location purchased
    • All special-order purchases are final sale and non-cancellable once the order is placed
    • Mattress purchases are final sale
    • Bedding purchases that are not special orders, are unopened, and in original packaging may be returned to the original purchased location within seven (7) days.
    • Pillows and Duvets are final sale

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  • How do I set up a return?

    Please reach out to us at support@hdbuttercup.com if you’d like to process a return. Returns are accepted only at our Commerce fulfillment center, except for accessories that may be returned to your local store with original packaging and proof of purchase.

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  • Can I drop off a return in store?

    You're able to drop off your returns at either our Culver City store or Commerce City warehouse as long as they're received within 30 days of your delivery date. Oversized items are not allowed to be dropped off in our Culver City store. 

     

    Below are the addresses and hours of both loading docks. Please have your order number ready: 

    5884 E Slauson Ave, Commerce CA 90040

    Monday-Friday 9 AM – 12 PM and 1 PM – 3:30 PM

     

    8737 Washington Blvd. Culver City, CA 90232 

    11 AM – 2 PM and 2:30 PM – 5:30 PM

     

     

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Billing + Payment

  • How does your pricing work?

    All prices listed on the site and in stores are in USD. Prices for items and delivery are subject to change without notice. Prices for items are fixed once your order has been confirmed. Subsequent price changes for items or delivery will not be retroactively applied to confirmed or past orders. 

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  • Do you offer financing?

    We offer financing through Affirm for our online orders. With Affirm, you can make easy monthly payments over 3,6, or 12 months. You can learn more about them here. You can select Affirm at checkout as your form of payment. 

     

     

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  • What forms of payment do you take?

    We accept Visa, Mastercard, American Express, Discover, and Paypal.

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Product Information

  • How can I check if you have a certain item in-store?

    Please email support@hdbuttercup.com with a link to the product and a Customer Experience Representative would be happy to assist you with this.

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  • Do you offer replacement parts or slip covers for purchase?

    We do not offer replacement parts or replacement slip covers for purchase. If there is a quality issue, we’d be happy to further assist you if the item was purchased within a year. If you have a quality issue with your piece and it was purchased within the last year, please reach out to support@hdbuttercup.com and our team will be able to assist you with this.  

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  • Do you have swatches?

    We currently don't offer any product swatches. We apologize for the inconvenience. 

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