Threshold Delivery will be delivered to the garage, porch, or the first dry area of your home. Delivery does not include the set-up or installation of any product including electrical equipment or hookups. Delivery also does not include any assembly or removal of shipping material or boxes. We recommend always pre-measuring your space, including entryways, walkways, doors, and stairways to ensure your product can be carried into your home. This service is also not available in all areas. Please email shipping@hdbuttercup.com to see if this service is available in your area. 

White-Glove Delivery includes delivery, assembly, placement, and removal of shipping material and boxes. We take care of it all, leaving nothing but your new arrangement. 

HD Buttercup may provide these services through a third-party delivery service that is unaffiliated with HD Buttercup. Refused orders are subject to return freight except in the case of damage. Customers must sign a proof of delivery to make sure that all goods have been inspected prior to signing. Should any merchandise be damaged, it must be noted on the proof of delivery note and the customer should notify support@hdbuttercup.com so we can further investigate. Once the proof of delivery note has been signed stating the merchandise is in good condition, no repairs, replacements, exchanges, or returns will be accepted if the customer finds fault at a later time.