Our Trade program provides interior decorators, designers, architects, set decorators and members of the professional staging organizations a 20% designer discount on full-price items. In order to apply for our Trade program, please email fill out our Trade form found here. A member of our Trade team will contact you from there.
Covid Updates
We are currently experiencing high call and email volume so our responses may be delayed. We will answer your messages in a first come, first serve basis. Please submit only one message and our team will get back to you as soon as possible.
The well-being and safety of our team and partners are our top priority. Due to extra safety precautions, our fulfillment center and carriers may be experiencing delays in processing and shipping your order. We appreciate your patience during this time.
Frequently Asked Questions
General
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What is your Trade program?
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Are you running any promotions or offers?
Yes- this is a great time to prepare your home for Spring and Summer!
Our Half Yearly Sale has begun! Enjoy 20% off sitewide with even greater discounts on Clearance! No promo code required.
Terms and Conditions:
No returns on final sale and clearance items. Promotional offers do not apply to shipping charges or other fees. Only one discount code may be applied per order. Promotional offers may not be combined with other offers or applied to prior orders. . *Exclusions apply, including certain brands and vendors
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How can I subscribe or unsubscribe from your emails?
If you’d like to subscribe to our newsletter, you can scroll to the bottom of our site and input your email address at the bottom of the page. You’ll be kept in the loop on new products and deals!
You can unsubscribe from emails by emailing support@hdbuttercup.com and we can assist you with this.
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Where are your store locations?
We have a Culver City Flagship store and an OC Outlet store. You can see the address and store information here
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How do I get in touch with the Customer Experience team?
You can get in touch with our team by emailing support@hdbuttercup.com or calling 213-223-9800. Our team is available Monday - Friday from 10 AM - 6 PM PST.
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What is your Trade program?
-
Are you running any promotions or offers?
Yes- this is a great time to prepare your home for Spring and Summer!
Our Half Yearly Sale has begun! Enjoy 20% off sitewide with even greater discounts on Clearance! No promo code required.
Terms and Conditions:
No returns on final sale and clearance items. Promotional offers do not apply to shipping charges or other fees. Only one discount code may be applied per order. Promotional offers may not be combined with other offers or applied to prior orders. . *Exclusions apply, including certain brands and vendors
-
How can I subscribe or unsubscribe from your emails?
If you’d like to subscribe to our newsletter, you can scroll to the bottom of our site and input your email address at the bottom of the page. You’ll be kept in the loop on new products and deals!
You can unsubscribe from emails by emailing support@hdbuttercup.com and we can assist you with this. -
Where are your store locations?
We have a Culver City Flagship store and an OC Outlet store. You can see the address and store information here
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How do I get in touch with the Customer Experience team?
You can get in touch with our team by emailing support@hdbuttercup.com or calling 213-223-9800. Our team is available Monday - Friday from 10 AM - 6 PM PST.
Shipping + Delivery
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What are your current shipping rates?
Pick-up is free of charge from our Commerce City warehouse or our Culver City store.
Shipping fees are calculated based on full price of item.
Accessories may be shipped through FedEx with a $25 shipping and handling fee.
Exclusions apply: This offer excludes Alaska, Hawaii, and select Los Angeles and Orange County zip codes. Shipping prices for online orders may differ from orders placed in stores. Shipping prices are subject to change depending on the carrier.
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What is your shipping policy?
HD Buttercup processes and ships orders Monday - Friday excluding national holidays. All orders ship from our distribution center in Los Angeles, California.
Accessories are shipped via Fedex. Processing can take up to 3-5 business days.* Once your order ships, you’ll receive an email with the Fedex tracking number to track your package.
Oversized items are shipped through either our delivery team or 3rd party carriers. Once your order is placed, our team will contact you to provide a more accurate delivery time frame. Local orders process within 3-5 business days while non-local orders require 7-10 business days.* This gives our team time to get in touch with 3rd party freight carriers, inspect all the items, and pack the items securely before shipping. Transit times vary depending on the delivery method and our delivery team will be in touch with you to confirm a delivery time frame.
Shipping prices for online orders may differ from orders placed in stores. Shipping prices are subject to change depending on carrier.
Extended processing time may be required during sale periods.
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Can I pick up my order?
Yes, you will see the option to pickup at checkout. Self-pickup is free of charge from our Commerce City and Culver City locations. While the option to pickup from our Culver City location will not be present at checkout, please select the Commerce option and contact our Customer Experience team to have your order transferred to Culver City.
Please note that if you are picking up from the Culver City location, our warehouse may require up to 5 business days to arrange the transfer of items.
You will receive an email when your order is ready for pickup. Below are the addresses and hours for our warehouses.
Commerce
5884 E Slauson Ave, Commerce, CA 90040
Monday - Friday 9 AM - 12 PM, 1 PM - 3:30 PM
Culver City
8737 Washington Blvd. Culver City, CA 90232
10 AM – 5:30 PM daily
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What is White Glove Delivery?
White-Glove Delivery includes delivery, assembly, placement, and removal of shipping material and boxes. We take care of it all, leaving nothing but your new arrangement. This is the only service we offer for items that do not qualify for FedEx shipping.
For deliveries outside of Southern California, HD Buttercup may provide these services through a third-party delivery service that is unaffiliated with HD Buttercup.
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I need a certificate of insurance for my delivery. What do I do?
If your building is requiring a certificate of insurance or proof of insurance, please email support@hdbuttercup.com with the building requirements. Once we have that information, it can take up to 48 hours to process and return the documentation. Please keep this in mind when you schedule your deliveries.
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Where do you deliver to?
We deliver to all 48 contiguous states in the US.
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What are your current shipping rates?
Pick-up is free of charge from our Commerce City warehouse or our Culver City store.
Shipping fees are calculated based on full price of item.
Accessories may be shipped through FedEx with a $25 shipping and handling fee.
Exclusions apply: This offer excludes Alaska, Hawaii, and select Los Angeles and Orange County zip codes. Shipping prices for online orders may differ from orders placed in stores. Shipping prices are subject to change depending on the carrier.
-
What is your shipping policy?
HD Buttercup processes and ships orders Monday - Friday excluding national holidays. All orders ship from our distribution center in Los Angeles, California.
Accessories are shipped via Fedex. Processing can take up to 3-5 business days.* Once your order ships, you’ll receive an email with the Fedex tracking number to track your package.
Oversized items are shipped through either our delivery team or 3rd party carriers. Once your order is placed, our team will contact you to provide a more accurate delivery time frame. Local orders process within 3-5 business days while non-local orders require 7-10 business days.* This gives our team time to get in touch with 3rd party freight carriers, inspect all the items, and pack the items securely before shipping. Transit times vary depending on the delivery method and our delivery team will be in touch with you to confirm a delivery time frame.
Shipping prices for online orders may differ from orders placed in stores. Shipping prices are subject to change depending on carrier.
Extended processing time may be required during sale periods.
-
Can I pick up my order?
Yes, you will see the option to pickup at checkout. Self-pickup is free of charge from our Commerce City and Culver City locations. While the option to pickup from our Culver City location will not be present at checkout, please select the Commerce option and contact our Customer Experience team to have your order transferred to Culver City.
Please note that if you are picking up from the Culver City location, our warehouse may require up to 5 business days to arrange the transfer of items.
You will receive an email when your order is ready for pickup. Below are the addresses and hours for our warehouses.
Commerce
5884 E Slauson Ave, Commerce, CA 90040
Monday - Friday 9 AM - 12 PM, 1 PM - 3:30 PM
Culver City
8737 Washington Blvd. Culver City, CA 90232
10 AM – 5:30 PM daily
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What is White Glove Delivery?
White-Glove Delivery includes delivery, assembly, placement, and removal of shipping material and boxes. We take care of it all, leaving nothing but your new arrangement. This is the only service we offer for items that do not qualify for FedEx shipping.
For deliveries outside of Southern California, HD Buttercup may provide these services through a third-party delivery service that is unaffiliated with HD Buttercup.
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I need a certificate of insurance for my delivery. What do I do?
If your building is requiring a certificate of insurance or proof of insurance, please email support@hdbuttercup.com with the building requirements. Once we have that information, it can take up to 48 hours to process and return the documentation. Please keep this in mind when you schedule your deliveries.
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Where do you deliver to?
We deliver to all 48 contiguous states in the US.
Orders
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How can I cancel an order?
If you’d like to cancel an order, please reach out by email to support@hdbuttercup.com or by phone at 213-223-9800 as soon as possible. Once an order has been prepared to ship, it can not be canceled.
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How can I cancel an order?
If you’d like to cancel an order, please reach out by email to support@hdbuttercup.com or by phone at 213-223-9800 as soon as possible. Once an order has been prepared to ship, it can not be canceled.
Returns
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What is your return policy?
In the event you’re dissatisfied with your items, we are happy to process your Return and/or Exchange(s).
Please contact our Customer Experience Team to initiate the return/exchange process.
Returns and/or Exchanges on non-rug purchases are to be initiated within twenty (20) days of receipt of purchase. Rug purchases must be returned/exchanged within three (3) business days of receipt. Bedding purchases that are not special orders and are unopened must be returned to the original purchase location within seven (7) days. Items must be returned in new condition and accessory/décor pieces must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging.
For orders that were picked up, we ask that they be returned to the original pickup location.
The following categories of items are ineligible for return*:
- Items marked final sale or clearance
- Sleeping pillows, duvet inserts (comforters) and curated art
- Special-order purchases are final sale and ineligible for cancellation once the order is placed
*Other exclusions may apply
Please note:
- Shipping fees are non-refundable with the exception of items that have arrived in less than perfect condition.
- Return fees for items delivered in good condition will be the responsibility of the customer.
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How do I set up a return?
Please reach out to us at support@hdbuttercup.com if you’d like to process a return. Dropped off returns are accepted only at our Commerce fulfillment center, except for accessories that may be returned to your local store with original packaging and proof of purchase.
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Can I drop off a return in store?
You're able to drop off your returns at either our Culver City store or Commerce City warehouse as long as they're received within the designated return window. Please note that oversized items may not to be dropped off at our Culver City location.
Below are the addresses and hours of both loading docks. Please have your order number ready:
Commerce
5884 E Slauson Ave, Commerce CA 90040
Monday-Friday 9 AM – 12 PM and 1 PM – 3:30 PM
Culver City
8737 Washington Blvd. Culver City, CA 90232
10 AM – 5:30 PM daily
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What is your return policy?
In the event you’re dissatisfied with your items, we are happy to process your Return and/or Exchange(s).
Please contact our Customer Experience Team to initiate the return/exchange process.
Returns and/or Exchanges on non-rug purchases are to be initiated within twenty (20) days of receipt of purchase. Rug purchases must be returned/exchanged within three (3) business days of receipt. Bedding purchases that are not special orders and are unopened must be returned to the original purchase location within seven (7) days. Items must be returned in new condition and accessory/décor pieces must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging.
For orders that were picked up, we ask that they be returned to the original pickup location.
The following categories of items are ineligible for return*:
- Items marked final sale or clearance
- Sleeping pillows, duvet inserts (comforters) and curated art
- Special-order purchases are final sale and ineligible for cancellation once the order is placed
*Other exclusions may apply
Please note:
- Shipping fees are non-refundable with the exception of items that have arrived in less than perfect condition.
- Return fees for items delivered in good condition will be the responsibility of the customer.
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How do I set up a return?
Please reach out to us at support@hdbuttercup.com if you’d like to process a return. Dropped off returns are accepted only at our Commerce fulfillment center, except for accessories that may be returned to your local store with original packaging and proof of purchase.
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Can I drop off a return in store?
You're able to drop off your returns at either our Culver City store or Commerce City warehouse as long as they're received within the designated return window. Please note that oversized items may not to be dropped off at our Culver City location.
Below are the addresses and hours of both loading docks. Please have your order number ready:
Commerce
5884 E Slauson Ave, Commerce CA 90040
Monday-Friday 9 AM – 12 PM and 1 PM – 3:30 PM
Culver City
8737 Washington Blvd. Culver City, CA 90232
10 AM – 5:30 PM daily
Billing + Payment
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What is your Price Match Policy?
If an item you've purchased has recently dropped in price*, we will match the current price within 20 days of your purchase date. Please reach out to our Customer Experience Team with your order details, and we'll be happy to get you reimbursed accordingly.
Excluding clearance items. Additional exclusions may apply.*
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How does your pricing work?
All prices listed on the site and in stores are in USD. Prices for items and delivery are subject to change without notice. Prices for items are fixed once your order has been confirmed. Subsequent price changes for items or delivery will not be retroactively applied to confirmed or past orders.
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Do you offer financing?
We offer financing through Affirm for our online orders. With Affirm, you can make easy monthly payments over 3,6, or 12 months. You can learn more about them here. You can select Affirm at checkout as your form of payment.
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What forms of payment do you take?
We accept Visa, Mastercard, American Express, Discover, Paypal, Shop Pay and Affirm. Apple Pay is available at our showrooms.
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What is your Price Match Policy?
If an item you've purchased has recently dropped in price*, we will match the current price within 20 days of your purchase date. Please reach out to our Customer Experience Team with your order details, and we'll be happy to get you reimbursed accordingly.
Excluding clearance items. Additional exclusions may apply.*
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How does your pricing work?
All prices listed on the site and in stores are in USD. Prices for items and delivery are subject to change without notice. Prices for items are fixed once your order has been confirmed. Subsequent price changes for items or delivery will not be retroactively applied to confirmed or past orders.
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Do you offer financing?
We offer financing through Affirm for our online orders. With Affirm, you can make easy monthly payments over 3,6, or 12 months. You can learn more about them here. You can select Affirm at checkout as your form of payment.
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What forms of payment do you take?
We accept Visa, Mastercard, American Express, Discover, Paypal, Shop Pay and Affirm. Apple Pay is available at our showrooms.
Product Information
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How can I check if you have a certain item in-store?
You are welcome to call your preferred showroom to verify if a particular item is available for viewing there. Our showrooms are open from 10am-6pm every day and can be reached at (213) 223-9800. You will be prompted to be connected to the showroom of your preference.
You can also email support@hdbuttercup.com with a link to the product and a Customer Experience Representative will be happy to assist.
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Do you offer replacement parts or slip covers for purchase?
We do not offer replacement parts or replacement slip covers for purchase at this time. If you are experiencing a quality issue with your piece purchased within the last year, please reach out to support@hdbuttercup.com and our team will be happy to assist.
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Do you have swatches?
We currently don't offer any product swatches. We apologize for the inconvenience.
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How can I check if you have a certain item in-store?
You are welcome to call your preferred showroom to verify if a particular item is available for viewing there. Our showrooms are open from 10am-6pm every day and can be reached at (213) 223-9800. You will be prompted to be connected to the showroom of your preference.
You can also email support@hdbuttercup.com with a link to the product and a Customer Experience Representative will be happy to assist.
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Do you offer replacement parts or slip covers for purchase?
We do not offer replacement parts or replacement slip covers for purchase at this time. If you are experiencing a quality issue with your piece purchased within the last year, please reach out to support@hdbuttercup.com and our team will be happy to assist.
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Do you have swatches?
We currently don't offer any product swatches. We apologize for the inconvenience.